Using the website
When you browse the site or submit a request, you agree to use the service in line with these terms.
If you do not agree with them, please do not place an order through ZoneClear.
Service Terms
Last updated: April 2026
These terms explain how ZoneClear handles requests submitted through this website.
Related documents
Our Privacy Notice explains how we use personal information. These service terms and the Privacy Notice together form the basis of your use of the site.
No other terms apply unless we confirm them in writing.
Changes to the site
We may revise these terms, update page content, pause features, or withdraw parts of the website when needed for operational, legal, or security reasons.
Where the service is intended for use
The website is aimed at drivers dealing with UK Clean Air Zone journeys. It may not be suitable for other countries or local schemes.
Information on the website
We aim to keep the journey clear, but site content is general information only. It is not legal, motoring, or compliance advice.
You remain responsible for checking the official zone rules, your vehicle details, and the deadline that applies to your trip.
External websites
Some pages may point to third-party websites. Those sites are outside our control, and their content, availability, and policies are their responsibility.
Please do not link to ZoneClear in a way that falsely suggests partnership or approval.
Submitting a request
Before you submit, check the number plate, city zone, journey date, vehicle category, and email address carefully.
An on-screen or email acknowledgement confirms we received the request. A request is accepted only when we confirm that the service will be supplied.
Cancellations and refunds
You can ask to cancel within 3 days of confirmation, provided the requested service has not already been completed.
Where a refund is due, we will normally return it to the payment method used for the order.
Limits of responsibility
Nothing in these terms limits liability where the law does not allow it. Subject to that, we are not responsible for indirect loss, missed deadlines caused by incorrect details, or decisions made from incomplete information.
The website is intended for personal driver use, not business-critical fleet management.
Clean Air Zone payments
ZoneClear is a private assistance website. It is not gov.uk and is not operated by a local authority or central government.
A £5.00 service amount may apply for handling your request. This is separate from any official daily charge that may be due.
You can choose to use the official government route instead at https://www.gov.uk/clean-air-zones.
Your information
We use personal information only as described in the Privacy Notice and for purposes connected with the request you submit.
Law and disputes
These terms are governed by English law. Courts in England and Wales will usually deal with disputes, subject to any consumer rights that apply elsewhere in the UK.
Contact us
For questions about an order or these terms, email info@vehiclezones.co.uk.